Bellanca is a meta chatbot for your Technical Support System. Create, close or update issues through a Chatbot that integrates with all major technical support systems.
Chatbot to Manage Issues in major help desks
- Visual Studio Online
- and yours (whichever it is)
Bellanca let you create, close, update issues in all major technical support systems. If yours is not listed here, reach out and we can build an adapter for that system, or you can build it yourself using our API and extension capabilities.
Reachback to users in the same Channel
Whether your customers submit a ticket through Skype, Facebook Messenger, Slack etc. you can message back your customers from within your existing technical support system and they will receive the message and have the conversation in the same channel they used to submit the ticket.
Interact by Phone
We provide a generic and customizable IVR your users can use to submit tickets to the technical support system automatically. No need to have an agent answer the phone to create the ticket.